Quality Policy

Cam-mind has adopted national Mind's values and principles and is committed to providing quality services that anticipate, meet and exceed the needs of service users, workers and other stakeholders.

(CAMBRIDGESHIRE MENTAL WELFARE ASSOCIATION LIMITED)

CAM-MIND

COMMITMENT TO QUALITY POLICY

Cam-mind is committed to providing services that are of high quality. All decisions made within the organisation will take this into consideration. The commitment to quality is inherent in Cam-mind's mission statement and we will ensure it is reported on as part of the charity's annual report each year. Cam-mind will have a named quality lead in the staff team and a named trustee responsible for quality. It will also have a Quality Working Group to include trustees, staff, volunteers and service users. Quality will remain an item on the agenda of all trustee meetings.

The following principles will apply to all our work:

• We will strive for continuous improvement in all that we do.
• We will use recognised and agreed standards as a means of continuous improvement.
• We will promote equality of opportunity throughout the organisation and all our services.
• We will work in the best interests of our services users at all time.

Cam-mind is affiliated to National Mind and has adopted its Quality Management in Mind assurance system. The system is tailored to Local Mind Associations and looks for best practice in the following areas.

• Commitment to Quality
• Measuring Performance
• Governance
• Planning and Policy Development
• Financial Management and Systems
• People Management
• Information
• Service User Involvement
• Equality and Diversity
• Networking and Partnerships
• Standards for Services
• Branding

Cam-mind will assess all services regularly against those standards to ensure that they meet the minimum required at level two of the standards, whilst aspiring to attain level three.

When any shortfalls in its performance against the QMiM standards are identified these will be addressed in the strategic and operational plans for development and improvement.

Cam-mind will strive to work to and achieve other relevant quality marks, accreditations and awards that monitor the quality of its services and celebrate the quality and innovation in Cam-mind's services. Currently Cam-mind are entitled to display the Mindful Employer logo, the APS Befriending and Mentoring logo and the MHFA training logo.

Cam-mind will ensure that all interested parties at all levels of the organisation are represented in decision making processes that contribute to the development and improvement of services. Service users' views and feedback will be central to the review, report, improvement and development of services.

SK October 2011
Ratified by the Board of Trustees
November 2011